Your satisfaction is our Top Priority

Warranty Terms

For Repairs on Laptops and Desktop Computers

• Workmanship (labour) on all repairs is guaranteed for 90-days.
  • If we repair a laptop or desktop computer and the same problem reoccurs within 90 days, we will repeat the repair free of charge. Caveat:
    • If the problem reoccurs as the result of further physical damage (drop, impact, liquid, power surge, etc.) the repeat repair will be billable at our regular rate.
    • If the problem reoccurs as the result of malware or app(s) that were installed since the initial repair, the repeat repair will be billable at our regular rate.
    • If the problem reoccurs as the result of failed hardware that we did not replace in the initial repair, the repeat repair will be billable at our regular rate.
  • After each repair we extensively bench-test each laptop or desktop computer to verify that the unit has ben successfully repaired. Caveat:
    • Some problems are the result of incompatibilities (documented or undocumented) between hardwares and/or softwares. If we have exhausted all other reasonable possibilities for the underlying cause of the reported issue(s), further repairs will be billable at our regular rate.
• Unless approved by the customer, is should be assumed that only new parts are used in our repairs. New parts used in our repairs are guaranteed for 1 year.
• Pre-owned or refurbished (pulled) parts may be used in our repairs only with the customer’s consent. Pulled parts used in our repairs are guaranteed for 90-days.
• No guarantee whatsoever is provided on parts supplied by the customer.
• Malware or virus removal is guaranteed for 24 hours only. This may seem short, but in almost all cases malware and viruses are the result of customers’ online activity, e.g. clicking unsafe links or opening unsafe attachments.

For Services such as Account Recovery or Password Resets

• We do not guarantee that accounts or passwords can be recovered or that access can be regained. We bill for the work to attempt account recovery – not for the recovery itself. Common causes of unrecoverable accounts:
  • Invalid or inaccessible recovery method, such as old/cancelled email or phone numbers.
  • Too many attempts to recover/unlock an account.

For Laptops and Desktop Computers

• Warranty covers hardware only. Software, including the operating system, is the responsibility of the publisher. For example, Waterfront Computer Company is not responsible if the Windows operating system encounters a critical error due to a corrupted update.
• The safety and preservation of data is the customer’s responsibility. We encourage all customers to regularly backup their important data.
• Warranty on laptops and desktop computers purchased from Waterfront Computer Company purchased after June 1, 2026:
  • New Custom-built home, gaming, and business computers: 2 years.
  • ReCertified Custom-built home, gaming, and business computers: 1 year.
  • Pre-owned (used) laptops and desktop computers: 90-days.
  • Microsoft Authorized Refurbished Lenovo, Dell, and HP desktop computers: 2 years.
  • Microsoft Authorized Refurbished Lenovo, Dell, and HP laptop computers: 1 year.
• Warranty on laptops and desktop computers purchased from Waterfront Computer Company purchased before June 1, 2026:
  • Refer to the warranty as stated on the bill of sale.
  • If no warranty is shown on the bill of sale, refer to the manufacturers website.
• Caveats: Warranty does not cover damage resulting from malware, misuse, or physical damage of any kind, e.g. liquid, impact, electrical, overheating etc.
• !! Any modifications made by the end user will void the warranty !! This includes hardware changes, BIOS changes, overclocking (in the BIOS or in the OS), security overrides, etc. Presence of any software used for overclocking bypassing safeguards will void the warranty.